Terms and Conditions

By placing an order through Qurban Store, you agree to these Terms and Conditions and the Refund Policy.

1. Our Service

Qurban Store is a commercial service that arranges paid Islamic sacrifices. A Qurban Service can include an animal, sacrifice, preparation, handling of the food, and photos and videos after completion. The available Qurban Services, Niyyahs, countries, Prices, and Sacrifice Instructions appear on the relevant service page and during checkout.

We use local suppliers and service teams to complete orders. An order is a purchase of a service and is not a donation to Qurban Store.

2. Religious Responsibility

We arrange the service but do not provide personal religious rulings. You are responsible for choosing the Niyyah and Qurban Service that are suitable for your circumstances. Consult a qualified person before ordering if you are unsure.

3. Placing an Order

You must review the Qurban Service, country, quantity, Price, contact information, and Sacrifice Instructions before you pay. You are responsible for the accuracy of names, phone numbers, email addresses, and Recipient details that you provide.

Submitting payment does not require us to accept an order that we cannot complete, that contains insufficient information, or for which payment cannot be verified. If we reject a paid order, we will issue a full refund.

4. Prices and Payment

The Price and total amount payable appear before checkout. Payment providers process card and payment information under their own terms and privacy policies. A later Price change does not affect an accepted and paid order.

5. Completion and Expected Timeframes

We make reasonable efforts to complete each accepted order according to its details. An Expected Timeframe is an estimate, not a guaranteed completion date. Availability, local conditions, weather, transport, restrictions, or operational problems can cause delays.

6. Animals and Availability

Animals naturally differ in appearance, size, breed, and colour. Product images are illustrative. If a selected option becomes unavailable, we can offer a suitable alternative. You do not have to accept it and can choose a full refund if we cannot complete the paid order as agreed.

7. Photos and Videos

After completion, we send available photos and videos connected with the order to the email address used at checkout and through WhatsApp when a phone number is provided. Their format, duration, and quality can vary with local conditions. They can include the animal and parts of the sacrifice process.

You can contact us to request that available photos and videos be sent again. Failure to receive a message does not by itself mean that the service was not completed.

8. Changes, Cancellations, and Refunds

Contact us immediately if you need to correct or cancel an order. We cannot guarantee a change after work starts. Cancellation and refund eligibility follow the Refund Policy. Nothing in these terms limits mandatory consumer rights under applicable law.

9. Circumstances Outside Our Control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control. Where possible, we will complete the order, offer a reasonable alternative, or provide the refund required by the Refund Policy and applicable law.

10. Privacy and Communications

We handle personal information under our Privacy Policy. By ordering, you acknowledge that relevant payment providers, suppliers, and service teams can process the information required to complete and communicate about the order.

11. Website Use and Liability

You must not use the website for unlawful or fraudulent activity, submit false information, interfere with its operation, or attempt unauthorised access. The Qurban Store name, logo, design, and original content cannot be used commercially without permission.

We provide the service with reasonable care. To the extent permitted by law, we are not responsible for indirect or consequential loss caused by circumstances outside our reasonable control. We do not exclude liability that cannot legally be excluded.

12. Changes and Contact

We can update these terms when our service, operations, or legal requirements change. The version published when you order generally applies to that order.

Questions can be sent to store@doqurban.com or through WhatsApp at +968 9590 3100.